Your questions, answered
Welcome to Soko's Frequently Asked Questions page. Here, we've gathered answers to the most common inquiries about our unique African products, your orders, and our services. Our goal is to provide clarity and ensure a smooth experience as you explore the rich diversity of Africa with us. If you can't find what you're looking for, don't hesitate to reach out!
Frequently asked questions
Find quick answers to common questions about Soko's online and physical shop. From ordering and product details to authenticity and returns, we're here to help clarify your concerns and make your experience enjoyable.
How can I place an order and what payment options are available?
At Soko, we aim for a seamless shopping experience. You can place an order directly through our website by adding items to your cart and proceeding to checkout. We accept various secure payment methods, including major credit/debit cards, mobile money, and direct bank transfers. All transactions are processed securely.
How do I know if an item is in stock?
Stock availability for each product is clearly indicated on its respective product page. If an item is temporarily out of stock, you may have the option to sign up for email notifications to be alerted when it becomes available again.
Are your African products authentic, and where do they come from?
Yes, authenticity is at the heart of Soko. All our products—from crafts and local food to art, music, and fashion—are sourced directly from talented artisans and producers across various regions in Africa, with a strong focus on Kampala, Uganda. We pride ourselves on ethical sourcing and supporting local communities.
What is your policy on returns and exchanges if I don't like a product or have an issue?
At Soko, customer satisfaction is important to us. If you're not entirely happy with your purchase, you can return or exchange an item within [[number, e.g., 14]] days of receipt. Products must be in their original condition and packaging. Please review our full return policy page for detailed instructions and any exceptions.
What are the prices and is pricing negotiable?
Our prices are clearly listed on each product page. While we strive to offer competitive pricing for authentic African products, specific negotiation may be possible for bulk orders or unique art pieces. Please contact our team at [[email address, e.g., info@soko.com]] or [[phone number, e.g., +256-7XX-XXXXXX]] for inquiries.
What are the delivery options and costs, or can I pick up my order?
We offer delivery services within Kampala and surrounding regions, with varying costs depending on your location. Detailed delivery fees will be calculated at checkout. You can also choose to pick up your online order from our physical shop in Kampala, Uganda, during business hours, free of charge. Our shop is located at [[shop address]].
Are your products suitable for resale?
Many of our products are indeed suitable for resale, particularly for businesses looking to stock unique, authentic African items. We welcome wholesale inquiries. Please contact us at [[email address for wholesale inquiries]] to discuss potential partnerships and bulk pricing.
Can I exchange a product for an alternative or be refunded due to not liking it?
Yes, you can exchange an item for an alternative product of equal value, or for a different item with an adjustment for the price difference. If you wish for a refund simply because you don't like the product, you can return it within [[number, e.g., 14]] days of purchase, provided it is in its original, unused condition. A full refund will be processed to your original payment method, excluding any shipping costs. We recommend reviewing our detailed refund policy for more information.
Need more assistance?
If you couldn't find the answer you were looking for, our friendly customer service team is here to help. Reach out to us for personalized support and any further questions you may have about Soko.